Shipment

How long does the production and delivery take?

Model Klaus will be handmade for you in our carpenter's workshop in Berlin after the order. The delivery takes about two weeks depending on the current demand.

Can I change my delivery address?

Just contact us and we will update your data. You can do this at any time up to 24 hours prior to shipment. If your stool has already been shipped, it is usually not possible to change your delivery address, and you may be charged for organising the return delivery.

How can I contact the delivery agent?

We work with different delivery companies, and it makes no sense to contact them before we have shipped your item. After shipping you will receive a tracking number, which will allow you to keep up to date during the delivery process - but if you have any questions, please do not hesitate to contact us.

I have not yet received my order after a long wait.

First, we would like to apologize. It is not always easy to foresee the work in a small carpentry workshop and plan accordingly to avoid delays. If you have waited longer than indicated on the website when ordering and you have not heard from us, please contact us and we will give you the latest information.

What happens if I am not present at the delivery?

Depending on the size of the package we use different delivery services, so this varies from case to case - please feel free to contact us and we can give you an answer for your case.